Privacy policy overview

The platform collects personal data that users provide directly and that arises from use of the services. This may include:

• Identity information such as name, date of birth, nationality, and identification documents for age and KYC checks.
• Contact details such as email address, mobile number, and residential address.
• Account information including username, account history, responsible gaming settings, and preferences.
• Payment and transaction details such as deposit and withdrawal records, limited payment instrument data, and billing information handled through secure payment providers.
• Technical data such as IP address, device identifiers, browser type, log files, and usage data for security and service quality.

Personal data is collected and processed for the following purposes:

• Creating, verifying, and managing user accounts.
• Providing online betting and casino services and managing bets, games, and account balances.
• Conducting identity, age, fraud, and anti‑money laundering checks as required by applicable law and industry standards.
• Complying with tax, regulatory, and reporting obligations under Indian regulations and foreign licensing regimes, where relevant.
• Supporting responsible gaming measures and self‑exclusion tools.
• Providing customer support and handling complaints and dispute resolution.

Technical and organizational measures are applied to protect data, including:

• Encryption of data in transit using secure communication protocols.
• Access controls that limit personal information to authorized personnel and service providers.
• Logical and physical security safeguards on servers and infrastructure.
• Regular monitoring, logging, and risk assessment of information security.

Users have the following rights over their personal data, subject to legal limits and verification:

• Right to access a copy of their personal information held by the operator.
• Right to request correction of inaccurate or incomplete data.
• Right to request deletion or deactivation of certain data, where permitted by law.
• Right to object to or restrict processing in some circumstances.
• Right to withdraw consent where processing is based on consent, without affecting previous lawful use.

Requests can be made through the customer support channels listed on the website or, if provided, a dedicated data protection contact. The operator aims to respond within a reasonable time frame and in accordance with applicable Indian data protection norms, IT Act rules, and relevant international standards such as the principles reflected in the GDPR, where feasible.

Personal data is used only for defined, lawful purposes and in a proportionate manner. Main purposes include:

1. Account setup and management
   • Registering new users and verifying eligibility to use the services.
   • Managing login credentials, security settings, and account preferences.
2. Provision of betting and gaming services
   • Processing bets, game participation, and settlement of winnings.
   • Managing account balances, deposits, and withdrawals.
   • Preventing misuse, technical abuse, and rule violations.
3. Payments and financial transactions
   • Processing payments through third‑party payment gateways and banking partners.
   • Performing checks for fraud, chargebacks, and abnormal transaction patterns.
   • Maintaining records for accounting, tax, and regulatory reporting.
4. Improvement of online services and user experience
   • Analysing aggregated usage data to maintain and improve site performance, reliability, and navigation.
   • Testing security features and service enhancements.
   • Tailoring content such as interface language or display settings.
5. Customer support and communication
   • Responding to queries, complaints, and feedback through support channels.
   • Sending service messages, such as changes to terms, security alerts, and transaction confirmations.
6. Responsible gaming and risk management
   • Monitoring activity for problem gambling indicators and enforcing self‑exclusion and limits.
   • Carrying out fraud, AML, and risk checks, including verification of identity and betting patterns.
7. Legal, regulatory, and compliance purposes
   • Complying with applicable Indian laws relating to information technology, payment systems, and gambling, to the extent permitted in the user’s jurisdiction.
   • Cooperating with lawful requests from courts, regulators, and enforcement agencies.
   • Defending or establishing legal claims and handling dispute resolution.
8. Marketing and analytics, where permitted
   • Sending marketing communications or promotions based on consent or legitimate interest, in compliance with applicable marketing and spam rules.
   • Conducting analytics on aggregated or pseudonymised data to understand trends and service performance.

All processing rests on lawful grounds such as user consent, performance of a contract, compliance with legal duties, or legitimate interest that does not override user rights. Personal information is not sold to third parties for independent commercial use.

Users can exercise control over their personal data using the tools available in their account settings and by contacting support.

Accessing personal information

• Users may request details about the personal data held about them.
• The operator may ask for identity verification before providing access to protect the account holder.

Updating and correcting data

• Certain information such as contact details can be updated directly through profile settings.
• For changes to identity or verification documents, users may be required to submit supporting records through secure channels.
• If any data is inaccurate or incomplete, users can request correction or clarification.

Deletion and restriction of processing

• Users may request deletion of personal information, subject to lawful retention obligations.
• Some data, such as transaction records and KYC information, must be kept for a statutory period for anti‑money laundering, tax, and regulatory reasons.
• Where full deletion is not possible, data can be restricted or archived so that it is accessible only for legal purposes.

Security checks and payment processing

By using the services, users consent to:

• Identity, age, fraud, and risk checks carried out by the operator and its verification partners.
• Processing of payment data by banks, card schemes, and payment service providers for deposits, withdrawals, chargeback handling, and anti‑fraud monitoring.

These checks may involve comparing information against public or private databases, always in line with contractual and legal requirements.

The services are intended only for individuals who are at least 18 years old and legally permitted to participate in online betting or gaming in their jurisdiction in India.

• During registration and verification, users must confirm that they are 18 years or older.
• Age can only be reliably verified when users provide valid identification documents or data from trusted sources.
• The operator cannot guarantee the age of every visitor without documentary checks and relies on the accuracy of the information users provide.

If it is discovered that an account belongs to a minor:

• The account will be suspended and may be permanently closed.
• Personal data related to the minor will be deleted or anonymised as soon as reasonably possible, subject to legal retention duties.
• Any remaining balances will be handled in accordance with applicable law and internal procedures.

Parents or legal guardians who believe that a minor has provided personal information are encouraged to contact support promptly to request review and deletion.

To deliver reliable online services, personal information may be stored and processed in data centres and systems located outside India, including in countries where group companies, service providers, or partners operate.

Cross‑border data transfers may occur for:

• Hosting and maintaining websites, applications, and databases.
• Providing customer support, technical operations, and security services.
• Conducting KYC, fraud, and risk checks using international databases.
• Processing payments through foreign payment processors and banking partners.
• Compliance, audit, and reporting functions carried out at group level.

By accessing or using the services, users consent to the transfer, storage, and processing of their personal data outside India, including in jurisdictions that may have different data protection rules. The operator takes steps designed to ensure that receiving parties:

• Are bound by confidentiality and data protection obligations.
• Handle information only on documented instructions and for defined purposes.
• Implement reasonable technical and organizational safeguards aligned with industry standards.

Where required, contractual safeguards such as data protection clauses or comparable mechanisms are used to provide a level of protection for transferred data that is consistent with this Privacy Policy.

This Privacy Policy should be read together with the Terms and Conditions and any other documents published on the website. In case of conflict, the more specific terms in a legal disclaimer, notice, or contract may adjust how certain rules apply.

• The scope of data collection, processing, and sharing may be affected by mandatory legal requirements, court orders, or regulatory directions in India or other relevant jurisdictions.
• The operator may update or refine interpretations of this Privacy Policy to reflect changes in law, technical developments, or business processes.
• Users are responsible for regularly reviewing the latest version of this Privacy Policy and related notices.

The legal disclaimer and this document become binding once the user indicates acceptance, which may be through clicking acceptance buttons, ticking a checkbox, continuing account registration, using the services after publication of the policy, or any other form of accession permitted under applicable law. Use of the website does not limit any rights or obligations that arise directly from statute or regulatory frameworks.

Cookies are small text files stored on a user’s device by the browser when visiting websites. They contain limited information that helps recognise the device, remember settings, and understand how visitors interact with online services.

The platform uses cookies and related technologies for the following purposes:

• Functional cookies: Maintain login sessions, remember language and interface preferences, and ensure basic features operate reliably.
• Analytics cookies: Collect aggregated statistics about visits, pages viewed, click paths, and technical performance to improve usability and security.
• Behaviour and performance analysis: Help identify problems such as errors, fraud patterns, or abuse and improve service stability.
• Personalisation cookies: Adapt content display and certain elements of the user experience to preferences and past interactions.

Cookie data is generally retained for up to 1 year, after which it is deleted or anonymised, unless law or security requirements call for a longer period. Users can manage or disable cookies through browser settings, but some functions of the website may not operate properly if certain cookies are blocked. Use of the website signifies consent to the use of cookies as described in this section, subject to any choices expressed in cookie banners or browser controls.

By accessing or using the website, creating an account, or continuing to use the services after updates, users confirm full acceptance of this Privacy Policy and consent to the collection, processing, and use of personal data as described.

• If a user does not agree with any part of this Privacy Policy, that user should stop using the services and may request account closure.
• Consent can be withdrawn at any time, subject to legal and contractual limits, by contacting support or adjusting available settings.
• The version of the Privacy Policy published on the website at the time of use forms the basis for how personal information is handled, and the most recent version overrides any prior versions.

Continued access to the services after changes are posted will be treated as acceptance of the revised policy, unless local law requires a more explicit form of consent for specific changes.

Personal data may be shared with selected third parties only for lawful and necessary purposes linked to providing and protecting the services, complying with regulations, and managing the business.

Third parties may include:

• Payment service providers, banks, card schemes, and e‑wallets involved in processing deposits, withdrawals, and refunds.
• Identity verification, KYC, AML, and fraud‑prevention agencies.
• Technology vendors providing hosting, security, analytics, communication, and customer support tools.
• Professional advisers such as auditors, legal counsel, and consultants.
• Regulatory authorities, courts, tax agencies, and law‑enforcement bodies, where required by applicable law.
• Companies within the same corporate group involved in operations, risk management, or compliance.

Where lists of key partners or categories of recipients are published on the website, users may refer to those for further detail. If new categories of third parties are engaged, users will be informed in this Privacy Policy or another suitable notice, stating the purpose and scope of data sharing.

Third parties are required to handle personal information only for the specified purposes, under confidentiality obligations and suitable data protection safeguards. By providing personal information and using the services, users consent to such sharing to the extent necessary for contracts, legal obligations, and legitimate interests outlined in this document.

The website may contain links or references to third‑party online services, applications, or websites that are not operated or controlled by the operator.

• Each external site has its own privacy policy, cookie policy, and terms of use.
• The operator is not responsible for how such third parties collect, use, or protect personal information.
• Users should review the privacy and security practices of any external websites before providing personal data or engaging in transactions.

Accessing a third‑party website through a link on this site is at the user’s own discretion and risk. This Privacy Policy applies only to information collected through the official website and related services under the operator’s control.