1win Privacy Policy

Before creating an account or using the services on the official 1win website, users are expected to read this Privacy Policy in full. By accessing, browsing, registering, or continuing to use the platform, users acknowledge that they have understood and accepted the terms of this Privacy Policy and the related data practices. Users who do not agree with these conditions should stop using the website and refrain from providing personal data.

1win collects only the information that is necessary to provide gaming, betting, support, security, and regulatory compliance services to users in India.

The categories of data that may be collected include:

• Account identification data: full name, username, password (stored in encrypted form), date of birth, and gender when required.
• Contact details: email address, mobile number, postal address, and preferred communication language.
• Verification and KYC data: copies or details of identity documents, age verification documents, address proofs, PAN or other tax identification details when required for anti-money laundering or know-your-customer checks.
• Transactional and payment data: records of deposits, withdrawals, bonuses, wagering history, account balances, preferred payment methods, partial payment card or account details as permitted by payment providers.
• Gaming and betting activity data: logs of games and bets placed, results, time spent, responsible gaming limits set, self-exclusion requests, and related interactions.
• Technical and device data: IP address, browser type, operating system, device model, app version, approximate location based on IP, access times, and pages accessed, collected through cookies and similar technologies.
• Communication data: records of chats, emails, phone calls, and other communications with customer support or responsible gaming teams.
• Marketing and preference data: user preferences for notifications, communication channels, language, and optional marketing subscriptions where consent is given.
• Compliance and security data: information collected for fraud prevention, dispute resolution, chargeback investigations, and compliance with applicable law or regulatory requests.

In situations where information is requested by law or by payment institutions for risk assessment and monitoring, 1win may collect additional documentation to verify identity, source of funds, or source of wealth, always applying proportionality and data minimisation principles.

All content made available on the official 1win website, including but not limited to text, articles, game descriptions, odds displays, graphics, logos, icons, design elements, audio-visual materials, and software, is protected by applicable copyright and intellectual property laws. These rights belong either to the company operating 1win or to third parties that have granted appropriate licences.

No person or organisation is permitted to copy, adapt, translate, store, reproduce, distribute, publish, display, transmit, resell, or otherwise use any part of the website content for commercial or public purposes without receiving prior written permission from the rights holder. This restriction covers both digital and printed formats and applies to any form of automated scraping or unauthorised data extraction.

Some images, trademarks, or logos shown on the website may be owned by external providers, game studios, payment partners, or other third parties. 1win uses such materials under licence or based on fair and lawful usage agreements and aims to provide proper credit or identification where required.

If any person in India or elsewhere believes that material on the 1win website infringes their copyright or related rights, they are requested to contact the company promptly using the published email address or contact form. The notice should include sufficient information to identify the allegedly infringing content and evidence of ownership. After receiving a valid notice, 1win will review the claim, take appropriate action as required by law, and respond within a reasonable timeframe.

1win supports responsible gaming practices and seeks to minimise the risks associated with online betting and casino games for users in India. The platform offers tools such as deposit limits, session limits, cooling-off periods, and self-exclusion options so that users can control their activity. Account and behavioural data related to responsible gaming may be monitored and processed to identify signs of problematic gambling and to provide guidance, warnings, or restrictions where necessary. Users are encouraged to manage their gaming within personal and financial limits and to reach out to support services or recognised Indian or international counselling organisations if they experience gambling-related difficulties.

1win aims to respect and protect the privacy rights of users in line with established data protection principles, subject to applicable law and regulatory obligations in the relevant jurisdiction.

Users generally have the following rights regarding their personal data processed on the official 1win website:

• Right of access: the right to request confirmation of whether personal data is being processed and to receive a copy of the data, subject to identity verification and reasonable security checks.
• Right to correction: the right to request correction or updating of inaccurate, incomplete, or outdated personal information in the user account profile or through customer support.
• Right to deletion: the right to request deletion or anonymisation of personal data where it is no longer required for the purposes for which it was collected, and where legal obligations or legitimate interests do not require its continued retention (for example record-keeping for anti-money laundering, tax, or dispute resolution).
• Right to restriction: the right to request that 1win limit the use of personal data in certain circumstances, for example while a complaint or accuracy challenge is being reviewed.
• Right to object to specific processing: the right to object to particular forms of processing, such as direct marketing communications. Users can adjust their marketing preferences in account settings or by using the unsubscribe function in emails or messages.
• Right to data portability (where applicable): in some cases, the right to receive certain personal data in a structured, commonly used, and machine-readable format and to request transmission to another service provider when technically feasible.
• Right to withdraw consent: where processing is based on consent, the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Requests to exercise these rights can be submitted through the contact channels indicated on the 1win website. For security reasons, 1win may request additional information to verify identity before acting on a request. Certain rights may be limited by legal retention requirements, regulatory obligations regarding gambling and anti-money laundering controls, or legitimate interests such as fraud prevention or the defence of legal claims. In all cases, 1win aims to respond to rights requests within a reasonable period, in accordance with applicable standards.

1win may update or revise this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, technical developments, or internal processes relating to data protection and information security. Any amended version of the Privacy Policy will be published on the official website and will state the date of the latest update.

After changes are posted, continued access to or use of the 1win services will be treated as acceptance of the updated Privacy Policy to the extent permitted by law. In situations where a more explicit form of acceptance is required under applicable regulation, consent may be requested through a checkbox, pop-up notice, electronic signature, or equivalent accession mechanism.

Users are encouraged to review this Privacy Policy at regular intervals to stay informed about how personal data is collected, used, and protected. If a user does not agree with any future changes, that user should discontinue use of the website and may exercise the available data protection rights as described above.