Responsible Gaming at Parimatch

All forms of gambling carry an inherent financial risk. No outcome is guaranteed, and losses are a natural part of the activity. Responsible gaming means understanding this reality before you place any bet.

Maintaining healthy habits starts with treating gambling as entertainment rather than a way to earn money. Your financial stability and emotional wellbeing should never be compromised by betting activity.

Here are the foundational principles every player should follow:

• Set a fixed budget before you start playing and never exceed it.
• Only bet money you can afford to lose.
• Avoid chasing losses by placing larger or more frequent bets.
• Take regular breaks to maintain perspective and mental clarity.
• Keep gambling separate from your personal and professional responsibilities.
• Never borrow money to fund betting activity.
• Track your deposits and withdrawals to stay aware of your spending.
• Understand the rules of every game before wagering real money.
• Use the responsible gaming tools available on the platform to reinforce your limits.
• Seek help immediately if gambling begins to affect your daily life.

Problem gambling can develop gradually and is often difficult to recognise from the inside. If you notice any of the following signs in yourself or someone you know, it is important to take action without delay.

Common symptoms of gambling addiction include:

• Spending more time or money on gambling than originally intended.
• Feeling restless or irritable when attempting to reduce or stop betting.
• Repeatedly failing to control, cut back, or quit gambling despite genuine efforts.
• Gambling as a way to escape stress, anxiety, or personal problems.
• Lying to family members, friends, or colleagues about the extent of your gambling.
• Borrowing or stealing money to continue betting.
• Neglecting work, studies, or family obligations due to gambling.
• Chasing losses by returning to gamble after losing money.
• Experiencing financial difficulties directly caused by gambling habits.
• Feeling a persistent preoccupation with gambling, including planning future bets or reliving past sessions.

Recognising these signs early is a critical step toward regaining control. Addiction is a serious condition, and professional support is available to help you through it.

Taking action against problem gambling requires both personal commitment and the right support structures. Parimatch provides players in India with a range of practical tools to help maintain control and develop healthier habits.

Recommended steps to protect yourself and manage your betting responsibly:

• Use deposit limits to cap the amount you can add to your account within a set period.
• Set loss limits to prevent spending beyond a defined threshold during any session.
• Activate session time limits to control how long you play in a single sitting.
• Use the self-exclusion feature to temporarily or permanently restrict access to your account.
• Take a cooling-off period if you feel your gambling habits are becoming difficult to manage.
• Speak to a trusted friend or family member about your concerns.
• Avoid gambling when you are emotionally distressed, tired, or under the influence of substances.
• Keep a personal log of your betting activity to monitor patterns over time.
• Replace gambling sessions with alternative leisure activities to reduce dependency.
• Contact Parimatch customer support if you need guidance on activating any responsible gaming tool on your account.

If you or someone close to you is struggling with gambling addiction, professional help is available. Several reputable organisations in India offer confidential counselling, addiction treatment, and ongoing support.

Key resources for gambling addiction support:

• iCall (iCall.tiss.edu) – A psychosocial helpline run by the Tata Institute of Social Sciences offering counselling services across India. Visit: https://icallhelpline.org
• Vandrevala Foundation Helpline – A 24/7 mental health helpline providing free support for addiction and emotional distress. Call: 1860-2662-345 or visit: https://www.vandrevalafoundation.com
• NIMHANS (National Institute of Mental Health and Neurosciences) – A leading institution for mental health and addiction treatment in India. Visit: https://nimhans.ac.in
• Gamblers Anonymous India – A peer support group offering a 12-step recovery programme for those affected by gambling addiction. Visit: https://www.gamblersanonymous.org
• iDare (idare.in) – An initiative focused on addiction awareness and rehabilitation referrals across India. Visit: https://www.idare.in

Reaching out is a sign of strength. These organisations provide confidential, non-judgmental guidance to anyone seeking support.

If you are experiencing difficulties managing your gambling habits, Parimatch support is available to assist you directly. The team can help you activate responsible gaming tools, apply account restrictions, or direct you to the appropriate resources.

Primary contact methods available for players in India:

• Live Chat – Available 24/7 directly through the Parimatch website and mobile app for immediate assistance.
• Email Support – Send your query to the official Parimatch support address listed in the Help section of your account.
• Help Centre – Access self-service articles and responsible gaming guides through the FAQ and Help sections on the platform.

All responsible gaming requests are treated with strict confidentiality. Do not hesitate to reach out if you need help protecting your account or wellbeing.