Need Help on Parimatch India?
Parimatch customer support is available 24/7 to help you with account questions, deposits and withdrawals, verification, technical issues, and responsible gaming concerns.
You can contact the Parimatch support team by live chat on the website and in the app, by phone helpline number, by support email, and through selected messaging platforms. Support is available in English and Hindi, and response times are typically instant on chat, a few minutes on phone, and within a few hours by email.
Parimatch Live Support via Chat
Live chat is the fastest way to reach customer support on the website or in the mobile app. You can get real-time answers about your account, bets, payments, and bonuses.
Here is how live chat support works and when to use it:
How to open chat
- Tap or click the chat icon in the bottom corner of the website or app.
- Choose your language (English or Hindi, subject to availability).
- Enter your name, email, and account ID if you have one.
- Type your question and send it to start a chat with an agent.
Best use cases for live chat
- Login problems, password reset, or trouble receiving SMS or email codes.
- Deposit or withdrawal questions, including pending payments or failed transactions.
- Bonus and free bet queries, wagering questions, and promo code issues.
- Quick checks on bet status, settlement, or cashout availability.
- Basic technical support for the website, app, or games.
Chat availability and languages
- Live chat operates 24/7 for players in India.
- Main languages: English and Hindi; other languages may be available based on agent capacity.
- If a Hindi-speaking agent is not free, you may be served in English first.
Expected response times on chat
- First reply usually within 1 to 2 minutes.
- During peak sports events, wait time can extend to around 5 minutes.
- Complex issues may be escalated to email or a specialist; in that case, follow-up can take a few hours.
Tips for faster help on live chat
- Log in before starting chat so agents can see your account details.
- Keep your account ID, registered phone number, and email ready.
- Describe the problem in one short message, including date, time, stake, game name, or transaction ID.
- Share screenshots of any error message if the chat tool allows file uploads.
- Stay in the chat window until the agent confirms the answer or next steps.
Email Customer Service in India
Email support is useful when you need detailed answers, need to send documents, or want a written record of the reply from customer service.
Use email support in these ways:
How to contact by support email
- Send an email from your registered email address to the official support address shown in your account or on the website contact page.
- Write a clear subject line, for example: “KYC documents review”, “Withdrawal on hold”, or “Login error on Android app”.
- Include your full name, account ID, registered mobile number, and a short description of the issue.
- Attach screenshots, bank statements, or ID documents only to the official address listed on the site.
Best use cases for email support
- KYC and verification (PAN, Aadhaar, passport, proof of address).
- Disputes about bet settlement or game outcomes that need investigation.
- Payment clarifications when the bank or wallet statement is needed.
- Responsible gaming requests, such as limits, self-exclusion, or cooling-off.
- Feedback or complaints that you want to keep as a formal record.
Contact details and categories
- One main support email for general questions and account help (see the official website for the current address).
- Some topics, such as payments or verification, may have separate dedicated addresses indicated in the help section.
- Always use the address shown in your account area to avoid scams.
Expected response times by email
- First reply usually within a few hours during normal working days.
- For complex checks, such as KYC or security reviews, handling time may extend to 24 to 48 hours.
- You will receive updates if more time is needed to contact payment providers or game suppliers.
Tips for faster email resolutions
- Use one email thread per issue and avoid sending duplicates.
- Attach all relevant documents in one message to reduce back-and-forth.
- Mention dates, amounts, transaction IDs, and game or bet IDs.
- Keep your language simple and structured in short paragraphs.
- Check your spam or promotions folder for replies and add the support address to your contacts.
Phone Helpline Number and Call Support
Phone support lets you talk directly to a support agent for urgent or sensitive account problems. Many players in India prefer a helpline number for quick reassurance and guidance.
Use phone customer support in these situations:
How to call the support number
- Dial the official Parimatch helpline number for India, listed in the help or contact section of the site.
- Follow the voice menu if there is one, or stay on the line for the next available agent.
- Confirm basic details such as your name, date of birth, and registered mobile number for security checks.
- Explain your issue in a short, direct summary before giving extra details.
Best use cases for phone support
- Urgent access issues, such as account lock, suspected compromise, or two-factor problems.
- Time-sensitive payment concerns, such as a large withdrawal or a deposit that has not reached your balance.
- Guidance on responsible gaming steps when you want to speak to a person.
- Help navigating the website or app for new players.
Helpline number 24/7 and call details
- Main helpline number operates 24/7 for Indian players; check the contact page for any updates.
- In some cases, a free number or local rate number may be provided; your standard carrier charges can still apply.
- Support is usually available in English, with Hindi language offered where agents are available.
Expected wait times and resolutions
- Typical waiting time is a few minutes, but can be longer during large matches or tournaments.
- Simple questions are often resolved during the same call.
- If investigation is needed, the agent may create a ticket and confirm follow-up by email or SMS.
Tips for faster phone assistance
- Have your account ID, recent transaction details, and device type ready before calling.
- Call during non-peak hours when possible, for example early morning or late night, to reduce wait time.
- Stay near your email or SMS, as agents may send confirmation links or codes.
- Write down the ticket number provided during the call for any future reference.
Technical Support for Games, App and Payments
Dedicated technical support helps when something does not work as expected on the website, in the mobile app, or during a game or transaction.
Here is how technical support assists you:
How to access technical support
- Start from live chat and describe your technical problem; the agent can involve a specialist if needed.
- For complex bugs or repeated issues, you may be asked to send details by support email.
- In urgent payment or access cases, phone agents can also escalate to the technical team.
Common issues handled
- Login errors, two-factor not working, or the site not loading on your network.
- Crashes, freezing, or lag in sportsbook, live casino, or other games.
- Deposit or withdrawal failures where the bank shows success but the balance does not update.
- Problems installing or updating the Android or iOS app.
- Display issues, language glitches, or incorrect odds or lines shown.
Technical support contacts
- Main contact channel is live chat, which can route your case to specialists.
- Email can be used for bug reports and for sending logs, screenshots, or bank confirmations.
- In serious access problems, the phone support team can flag the issue and create a technical ticket.
Expected time to fix technical issues
- First assessment often happens during the same chat or call.
- Many simple problems, such as browser cache or payment refresh, are resolved in minutes.
- For provider-level or banking issues, resolution can take from several hours up to a few working days.
- You receive updates by email or message once the technical team has news.
Tips for faster technical resolutions
- Provide screenshots of error messages and the exact time and date the issue happened.
- Share your device model, operating system version, browser or app version, and internet provider.
- Note the game name, table number, or bet ID when it relates to a specific support game.
- Try basic steps such as relogin, switching data and Wi-Fi, and updating the app before contacting support.
- Keep your phone nearby in case an agent needs to reach you for more details.
VIP and Priority Customer Support
High-value and loyal players may receive access to VIP or priority customer service, designed for faster handling and more personal assistance.
Here is how priority support can work for you:
How VIP players access priority channels
- Eligibility is usually based on activity level, stakes, and overall account history.
- Once you qualify, you may receive a dedicated account manager, a special support email, or a direct support number.
- Details about your status and available channels are shared in your account area or by email.
Best use cases for VIP support
- Large deposits or withdrawals that need close monitoring and quick confirmation.
- Tailored limits, responsible gaming settings, or account preferences.
- Personal help during top events, tournaments, or live betting sessions.
- Detailed explanations of promotions and loyalty benefits.
VIP contact details and service levels
- A priority chat link may be shown in your logged-in area for faster queue handling.
- A dedicated support email can be used for direct communication with your manager.
- In some cases you may receive a dedicated support number for calls at agreed hours.
Response times for VIP players
- Priority handling aims to reduce chat and call waiting time to the minimum.
- Email replies are typically faster than standard queues, often within a few hours or less.
- Complex requests still follow security checks, but you receive more frequent updates.
Tips to make the most of VIP support
- Keep your contact details up to date so your account manager can reach you quickly.
- Use priority channels for significant or time-sensitive issues and not for minor questions.
- Inform your manager in advance about planned high-stakes sessions or large withdrawals.
- Discuss any changes you need in limits or preferences early, before big events.
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Social Media and Messaging Support Options
Social media and messaging apps can provide quick contact for simple questions and updates. They are useful for light queries when you do not need to share sensitive data.
Here is how messaging and social channels support you:
Available platforms
Best use cases for social or chat apps
How to contact on these platforms
Response times on social channels
Tips for safe and effective social communication